Refund policy

Our return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For the item to be valid for a return, it must be unused and in the same condition in which you received it. It must also be in its original packaging.

Refunds 

Once we receive the item and inspect it, we will send you an email notifying that we have received it and notifying whether the return and refund or exchange is approved or not.

If the refund is approved, we will process the refund of the total amount in a maximum of 10 days.

Late or lost refund 

If you have not received your refund yet, please check your bank account again and if you have not received it, talk to your bank to verify that there is no problem in your accounts.

If you have followed these steps and still have not received your refund, please contact us at -

Sale Items 

Sale items can also be refunded unless that offer specifies that it is a non-refundable product.

Exchanges 

We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at info@nisuba.com and send the item to: -

Shipment

To return your product, you must send them to: -

You will be responsible for the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipment will be deducted from your refund if we have paid for it.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance.